Our Returns Policy
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website. Remember that our returns policy is in addition to, and does not exclude any of, your rights under Consumer Law.
You must follow our wash and care instructions to get the maximum lifetime of use from our garments.
FIRST TIME CUSTOMER - 60 DAY RISK-FREE TRIAL
A first-time/new customer can make a claim on 1(one) used product purchased in the first order with Modibodi if you are unsatisfied with this product, as part of our 60 Day Risk-Free Trial.
You are not required to return the 1 (one) product you are claiming.
To claim your 60 Day Risk Free Trial, please use our 60 Day Risk-Free Trial Request Form.
You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our 60 Day Risk-Free Trial for changes of mind - only for products which are faulty, not fit for purpose or which do not match their description.
Items excluded from our 60 Day Risk-Free Trial:
● Accessories incl: washbags, laundry bags, hair, face, body and home items
● Clothing - Pyjamas, Activewear, Dancewear, Bras, Maternity Cami-Bra
60-day risk-free trial and bundle pack purchase
If you purchase a bundle pack as a first-time customer, only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
CHANGE OF MIND RETURNS
We offer a product exchange or credit should you change your mind regarding your purchase. Conditions you must comply with in order to be able to exchange your product purchase or receive a credit are stated below:
● Products must be returned within 30 days of receiving the product
● The product must be unopened, in original condition and where applicable, with the tags still intact. In the case of bundle packs: ONE item can be opened and tried on over clothing. All other items must remain unopened in order to be eligible for return.
● If you're returning a bundle pack, please make sure to return the entire pack as a whole (ALL items from the bundle must be returned). We do not accept returns for individual items from within a bundle.
NOTE: Bundle Packs are EXCLUDED from the ShopNow offer.
In order to receive an exchange or credit for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.
Change of mind returns must be requested through our returns portal.
Modibodi recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
SALE AND CLEARANCE ITEMS
For items that are on sale or are on clearance, no change of mind returns are allowed. Returns are only allowed if the product is faulty, not fit for purpose, or does not match the description.
A refund, replacement or credit will be offered for product/s deemed faulty, not fit for purpose, or do not match the description.
Please contact our Customer Experience team at firstname.lastname@example.org so we can assess, investigate and resolve this issue for you.
Please provide our Customer Experience team with the following information:
- Your order number
- The name of the affected item(s)
- The batch number of each item (located on the garment care label)
- A photo of the fault/s OR description as to how the product is not fit for purpose or description how the product does not match the description
If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.
Our Modibodi customer experience team may require you to send back your products for inspection, and it is recommended you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
We will cover the cost of shipping to replace products which are faulty, not fit for purpose or which do not match their description. Requests must be received through email@example.com.
IMPERFECT AND SECONDS ITEMS
If an item has been marked as ‘imperfect’ or as a ‘seconds’ item this sale is final meaning and under no circumstances can returns, exchanges or refunds be accommodated.
No refunds will be provided to purchased gift cards.