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30 Day Risk-Free Trial | First-time customers only
As a first-time customer, you can try one Modibodi garment for 30 days risk-free. If you don’t like how they function, we will happily give you your money back (minus the cost of shipping).The following items are excluded from this policy:
If you have purchased more than one item, please remember that this trial is only available for one pair.
Returns Policy
We are unable to accept returns on the following products:
You may return all other unworn garments in original unopened packaging for a credit or refund within 30 days of your purchase
The finer details:
Please visit our returns portal to start the process. If eligible, next steps will arrive via email.
You may request a:
If eligible for return, customers will need to pay for the return of the garment/s to us. We suggest using a tracked service, as we cannot be responsible for the parcel if it goes missing.
Once the garments are received back at our warehouse, we will process the refund/credit note/exchange within 7-10 business days. The refund will be paid back to the payment gateway that the customer used to purchase the order.
Please make sure hygiene sticker remains intact and that swimwear & underwear is tried on over your own underwear. In the interest of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
Faulty Garments
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a genuine fault with one of our products, please contact us.
If you have received a product that is deemed faulty, we will honour replacements on faulty pairs for up to 60 days post purchase date. This excludes items clearly labelled as not perfect at the time of purchase which cannot be refunded, exchanged or replaced.
Email us at info@modibodi.com to notify us of a possible fault, including the below:
If you have received an incorrect order or item:
If you receive an incorrect item or order, please contact info@modibodi.com with the following information:
Store Credit
Stockist Purchases
For products purchased via our official stockists, please contact the stockist directly for their return/exchange policy regarding your purchase.